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Support

Whether you’re setting up a workflow, configuring an AI agent, or troubleshooting an integration, our team is here to help.

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Contact Support

Email Support

Reach our support team at support@liberateinc.com. We respond within one business day.

Talk to Sales

For onboarding, account questions, or to discuss your use case, contact our team directly.

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Before You Reach Out

Check these resources first — you may find an answer faster:
The Workflow Platform docs cover how to build and manage workflows, use nodes, configure API integrations, and manage releases across environments.
The Agent Platform docs cover agent configuration, LLM and synthesis configs, prompt writing, and tool call setup.
Learn how to create revisions, tag releases, and deploy to QA or Production in the Release Management guide.
For questions about conversation transcripts, interaction reviews, and tool call audits, see the Reporting Portal docs.

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Common Issues

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My workflow isn’t triggering as expected

  • Confirm the workflow is deployed to the correct environment (QA or Production). Saved revisions are not live until a release is created and deployed.
  • Check the Reporting tab for audit logs that may show execution errors or missing payloads.
  • Verify the API integration node has the correct endpoint and authentication configured.

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An agent isn’t responding correctly to caller inputs

  • Review the system prompt and main prompt structure. Ensure guard prompts are not over-restricting responses.
  • Check that tool calls are pointing to the correct workflow slug.
  • Confirm the LLM config is using a supported base model (OpenAI or Anthropic).

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I’m having trouble connecting an integration

Liberate supports pre-built integrations with Guidewire, Duck Creek, Insuresoft, Snapsheet, Deepgram, ElevenLabs, Azure, and OpenAI. If your integration isn’t listed or you’re seeing connection errors, contact support with your tenant name and a description of the issue.

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I need to roll back a workflow

Use the Version History panel in the workflow canvas to view previous revisions, then create a new release from the desired revision and deploy it. See Release Management for step-by-step instructions.

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Security & Compliance

Liberate is certified for HIPAA, SOC 2, PCI, and GDPR. If you have a security concern or need compliance documentation, email support@liberateinc.com with the subject line Security Request.

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Providing Feedback

We’re continuously improving the platform based on customer input. To submit a feature request or report a bug, email support with:
  • A clear description of the issue or request
  • Your tenant name and environment (QA / Production)
  • Any relevant screenshots or workflow slugs
For urgent production issues, include [URGENT] in your email subject line to ensure faster triage.