Transforming Insurance Operations with AI
The Liberate Orchestration Platform is an AI-native automation platform designed specifically for the Property & Casualty insurance industry. Built to address the $300 billion global labor cost in insurance operations, Liberate enables carriers, agencies, and TPAs to fully automate complex workflows across sales, servicing, and claims.What is Liberate?
Liberate provides end-to-end orchestration and automation for insurance operations through advanced AI agents and conversational AI. Unlike traditional chatbots or generic automation tools, Liberate’s platform is purpose-built for the insurance industry with deep integrations into major core systems and a comprehensive understanding of insurance workflows.Key Capabilities
AI-Powered Voice & Omnichannel Support- Voice AI assistant (Nicole) handles inbound and outbound calls 24/7
- Email, SMS, and digital channel automation
- Human-like, empathetic interactions with zero wait times
- Multi-language support for global operations
- Automate complex insurance processes from start to finish
- Process claims, quote policies, update endorsements, and handle service requests
- Reasoning-based AI agents that complete entire tasks, not just route tickets
- Reinforcement learning tuned for long, regulated insurance conversations
- Pre-built integrations with major insurance platforms (Guidewire, Duck Creek, Insuresoft, Snapsheet)
- Sits on top of existing systems - no need to replace your tech stack
- Rapid deployment in weeks with minimal integration overhead
- HIPAA, PCI, and SOC2 certified for security and compliance
Why Liberate?
Progressive Modernization
Rather than requiring expensive, risky technology overhauls, Liberate enables gradual transformation. Our platform integrates with your existing systems, allowing you to modernize incrementally while maintaining operational stability.Industry-Specific Expertise
With deep focus on P&C insurance, Liberate offers:- Pre-built use case templates for common workflows
- Digital FNOL (First Notice of Loss) solutions for auto, home, and commercial insurance
- Claims processing automation
- Underwriting journey automation
- Customer service and policy servicing workflows
Proven Results
Organizations using Liberate report:- Hurricane claim response times reduced from 30 hours to 30 seconds
- Scaled from 10,000 to 1.3 million monthly automated resolutions
- 24/7 policy sales availability, capturing revenue during off-hours
- Significant reduction in loss adjustment expenses
- Improved customer satisfaction through faster, more accurate service
Platform Components
Customer Experience Platform
Create digital customer experiences including digital FNOL and self-service portals, reducing dependency on call centers and providing customers with convenient access to insurance services.Workflow Automation Platform
Automate complex multi-step workflows without manual intervention. From claims processing to policy management, handle intricate business logic with AI-driven orchestration.AI Agent Network
Deploy specialized reasoning agents that integrate directly with core systems, gathering context and executing tasks autonomously with human-in-the-loop oversight for compliance.Getting Started
This developer hub provides comprehensive guides and documentation to help you quickly integrate and deploy Liberate’s platform. Whether you’re automating your first workflow or building enterprise-wide solutions, you’ll find the resources you need to succeed.Quick Links
About Liberate
Founded in 2022 by Amrish Singh, Ryan Eldridge, and Jason St. Pierre, Liberate is backed by Battery Ventures, Redpoint Ventures, Eclipse Ventures, Commerce Ventures, and Canapi Ventures. With $72 million in total funding, Liberate is building the future of insurance operations through AI automation.Ready to transform your insurance operations? Let’s get started with the comprehensive guides or explore specific use cases tailored to your needs.