> ## Documentation Index
> Fetch the complete documentation index at: https://docs.liberate.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact

# Support

Whether you're setting up a workflow, configuring an AI agent, or troubleshooting an integration, our team is here to help.

## Contact Support

> [card] [Email Support](mailto:support@liberateinc.com)
>
> Reach our support team at **[support@liberateinc.com](mailto:support@liberateinc.com)**. We respond within one business day.

> [card] [Talk to Sales](https://www.liberateinc.com/contact)
>
> For onboarding, account questions, or to discuss your use case, contact our team directly.

***

## Before You Reach Out

Check these resources first — you may find an answer faster:

> [accordion] Workflow Platform Documentation
>
> The [Workflow Platform docs](https://docs.liberate.ai/workflow-platform/overview) cover how to build and manage workflows, use nodes, configure API integrations, and manage releases across environments.

> [accordion] AI Agent Platform Documentation
>
> The [Agent Platform docs](https://docs.liberate.ai/agent-platform/overview) cover agent configuration, LLM and synthesis configs, prompt writing, and tool call setup.

> [accordion] Release Management
>
> Learn how to create revisions, tag releases, and deploy to QA or Production in the [Release Management guide](https://docs.liberate.ai/workflow-platform/release-management).

> [accordion] Reporting Portal
>
> For questions about conversation transcripts, interaction reviews, and tool call audits, see the [Reporting Portal docs](https://docs.liberate.ai/reporting/overview).

***

## Common Issues

### My workflow isn't triggering as expected

* Confirm the workflow is **deployed** to the correct environment (QA or Production). Saved revisions are not live until a release is created and deployed.
* Check the **Reporting tab** for audit logs that may show execution errors or missing payloads.
* Verify the API integration node has the correct endpoint and authentication configured.

### An agent isn't responding correctly to caller inputs

* Review the **system prompt and main prompt** structure. Ensure guard prompts are not over-restricting responses.
* Check that **tool calls** are pointing to the correct workflow slug.
* Confirm the **LLM config** is using a supported base model (OpenAI or Anthropic).

### I'm having trouble connecting an integration

Liberate supports pre-built integrations with Guidewire, Duck Creek, Insuresoft, Snapsheet, Deepgram, ElevenLabs, Azure, and OpenAI. If your integration isn't listed or you're seeing connection errors, contact support with your tenant name and a description of the issue.

### I need to roll back a workflow

Use the **Version History** panel in the workflow canvas to view previous revisions, then create a new release from the desired revision and deploy it. See [Release Management](https://docs.liberate.ai/workflow-platform/release-management) for step-by-step instructions.

***

## Security & Compliance

Liberate is certified for **HIPAA, SOC 2, PCI, and GDPR**. If you have a security concern or need compliance documentation, email [support@liberateinc.com](mailto:support@liberateinc.com) with the subject line `Security Request`.

***

## Providing Feedback

We're continuously improving the platform based on customer input. To submit a feature request or report a bug, email support with:

* A clear description of the issue or request
* Your tenant name and environment (QA / Production)
* Any relevant screenshots or workflow slugs

> [!TIP]
>
> For urgent production issues, include **\[URGENT]** in your email subject line to ensure faster triage.


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